- All products published by YWAM Publishing and/or Emerald books must be returned within sixty days of invoice date.
- All products not published by YWAM Publishing and/or Emerald books must be returned within thirty days of invoice date.
- Products returned must arrive at YWAM Publishing in like new condition.
- Please provide a photocopy of the original invoice for each returned item.
- Please do not use newspaper as a packing material.
- Customer pays shipping cost on returns, as well as freight from original invoice, unless the return is the result of our error.
- Credit will be issued using the same method used to pay for the products. If a credit card was used, credit will be issued back to the same credit card. If the original order was paid with a check/money order, a refund check will be issued.
Ship all returns to the following address:
Attn.: Returns Department
7825 230th St SW
Edmonds, WA 98026