• Call, fax or email for return authorization. 
  • All products published by YWAM Publishing and/or Emerald books can be returned within sixty days of invoice date.
  • All products not published by YWAM Publishing and/or Emerald books must be returned within thirty days of invoice date.
  • Items damaged in shipment must be reported immediately upon receipt.
  • Products returned must arrive at YWAM Publishing in like new condition. Books with marks or other damage will not receive full credit.
  • Items that are not returnable: Special offers, or out-of-print.
  • Please provide a photocopy of the original invoice for each returned item that includes invoice number, date of invoice, discount for each item returned, and reason for return.
  • Please do not use newspaper as a packing material.
  • Customer pays shipping cost on returns, as well as freight from original invoice, unless the return is the result of our error.
  • Credit will be issued using the same method used to pay for the products. If a credit card was used, credit will be issued back to the same credit card. If the original order was paid with a check/money order, a refund check will be issued.
Ship all returns to the following address:
        YWAM Publishing
        Attn.: Returns Department
        7825 230th St SW
        Edmonds, WA 98026
If you have any further questions, please contact us at 1-800-922-2143, or e-mail
Powered by Geneva Group